PRIVACY POLICY
Effective Date: December 15, 2024
Floor Kings (“we,” “us,” “our”) operates throughout Arizona providing residential and commercial flooring solutions. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you visit our website at floorkings.com or engage our services.
Information We Collect
Personal Information You Provide
When you contact us, request estimates, or engage our services, we collect information including:
- Name, email address, phone number, and mailing address
- Property details (address, square footage, project specifications)
- Payment information (processed through secure third-party processors)
- Project preferences and service requirements
- Communication records (emails, calls, text messages, service notes)
Automatically Collected Information
Our website automatically collects certain technical data:
- IP address, browser type, device information, and operating system
- Pages visited, time spent on site, and navigation patterns
- Referring websites and search terms used to find us
- Geographic location (city/region level for Arizona service area verification)
This data is collected using cookies, web analytics tools, and similar technologies to improve our website functionality and user experience.
How We Use Your Information
We use your information to:
- Respond to inquiries and provide free project estimates
- Schedule consultations, site visits, and service appointments
- Communicate project updates, scheduling changes, and completion notifications
- Process payments and maintain transaction records
- Send service reminders, maintenance tips, and warranty information
- Improve our services based on customer feedback and project outcomes
- Comply with legal obligations and resolve disputes
Text Message Communications
By providing your mobile number, you consent to receive text messages from Floor Kings regarding:
- Appointment confirmations and reminders
- Project status updates and crew arrival notifications
- Service follow-ups and satisfaction surveys
- Promotional offers (if you opt in)
Standard message and data rates apply. Reply STOP to any message to opt out of future texts. Reply HELP for assistance.
Email Communications
We may send you:
- Project-related updates and documentation
- Maintenance reminders and seasonal care tips
- Service announcements and company news
- Promotional offers (you can unsubscribe anytime via the link in our emails)
Information Sharing
We Do Not Sell Your Information
Floor Kings does not sell, rent, or trade your personal information to third parties for their marketing purposes.
Service Providers
We share information with trusted partners who help us operate our business:
- Payment processors (for secure transaction handling)
- Scheduling and project management software providers
- Email and SMS communication platforms
- Website hosting and analytics services
- Customer relationship management systems
These providers are contractually required to protect your information and use it only for specified services.
Legal Requirements
We may disclose your information when required by:
- Arizona state law or federal regulations
- Valid court orders or legal processes
- Law enforcement requests with proper authority
- Protection of our legal rights or property
- Prevention of fraud or security threats
Business Transfers
If Floor Kings is acquired or merged with another company, your information may be transferred as part of that transaction. We will notify you of any ownership changes affecting your data.
Data Security
We implement industry-standard security measures to protect your information:
- Encrypted data transmission (SSL/TLS protocols)
- Secure payment processing through PCI-compliant providers
- Access controls limiting employee data access to business needs
- Regular security assessments and updates
- Secure physical and digital storage of customer records
However, no internet transmission or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Your Privacy Rights
Access and Correction
You may request to review or update your personal information by contacting us at jason@floorkings.com or calling 602.622.2266.
Opt-Out Options
- Email: Click “unsubscribe” in any promotional email or contact us directly
- Text Messages: Reply STOP to any text message
- Phone Calls: Request to be added to our do-not-call list
- Cookies: Adjust your browser settings to block or delete cookies (may affect website functionality)
Data Deletion
You may request deletion of your personal information, subject to:
- Our legal obligation to maintain certain records (warranties, contracts, payment history)
- Active service agreements or ongoing projects
- Legitimate business needs for dispute resolution
Arizona-Specific Considerations
As an Arizona-based business, we:
- Maintain customer records in accordance with Arizona Revised Statutes
- Store data primarily within United States servers
- Comply with Arizona Registrar of Contractors (ROC) record-keeping requirements
- Follow Arizona Consumer Fraud Act provisions regarding customer information
Children’s Privacy
Our services are designed for property owners and adult decision-makers. We do not knowingly collect information from individuals under 18. If we discover we have collected information from a minor, we will delete it promptly.
Third-Party Links
Our website may contain links to manufacturer websites, product resources, or industry information. We are not responsible for the privacy practices of external sites. We encourage you to review their privacy policies before providing any information.
Cookie Policy
We use cookies and similar technologies for:
- Essential website functionality (navigation, form submissions)
- Analytics (understanding how visitors use our site)
- Marketing (measuring ad campaign effectiveness, retargeting)
You can control cookie preferences through your browser settings. Disabling cookies may limit some website features.
Changes to This Policy
We may update this Privacy Policy to reflect:
- Changes in our business practices
- New legal requirements
- Enhanced privacy protections
- Customer feedback and industry standards
We will post the updated policy with a new effective date. Continued use of our services after changes constitutes acceptance of the updated policy.
Contact Information
Questions, concerns, or requests regarding this Privacy Policy:
Floor Kings
Email: jason@floorkings.com
Phone: 602.622.2266 or 480.205.7442
Business Hours: Monday-Friday, 8:00 AM – 6:00 PM MST